FAQ's

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1 working day. UK delivery takes 2–4 working days.

Do you offer free shipping?

Yes — we offer Free UK shipping on orders over £85.

How will my items be packaged?

All items are packaged with collector-level care:

Do you ship internationally?

Not yet — this will be added as we expand.

When will my preorder ship?

Preorders ship on or just before release day, depending on stock arrival.

Can I cancel a preorder?

Yes — preorders can be cancelled anytime before dispatch.

What if my preorder is delayed?

If distributors delay stock, we will notify you immediately with updated timelines.

Can I return an item?

Yes — unused, sealed items can be returned within 14 days of delivery.

What if my order arrives damaged?

What if something is missing from my order?

Let us know and we will resolve it immediately — mistakes are rare but always corrected.

Are all your products genuine?

Yes — we only sell products sourced from official UK distributors or trusted suppliers.

What condition can I expect?

We avoid sending any sealed product with significant cosmetic damage.

Do you sell resealed or tampered products?

Never. All products are checked before dispatch.

What payment methods do you accept?

We accept Debit/Credit Cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Yes — all payments are processed through Shopify’s encrypted checkout.

I entered the wrong address — what do I do?

My tracking hasn’t updated

Couriers may take 24–48 hours to update their system. If it doesn't move after that, contact us.

How can I contact you?

Email us anytime at info@atvault.co.uk or use our Contact Form. We reply within 24 hours.